Support Category: Course | Drop/Remove  Specialist Notes: User comes in and wants to have a course/training that is no longer needed to be Removed...

Support Category: Course Launch Issue  Specialist Notes: For course launch issues, have them do a SystemCheck and give them the information to solv...

Support Category: Course Completion Issue Specialist Notes: For course completion issues, have them do a SystemCheck and give them the informatio...

Support Category: Course Issue | Inactive Course  Specialist Notes: Standard Response: I am sorry, but DOC administrators have advised that ...

Support Category: New Instance of Course Request Specialist Notes: If the user wishes to retake a course and receive an updated date of completi...

Support Category: Course Progress Issue | Navigation  Specialist Notes: Some users have reported not being able to get back to the course after t...