Client Information 1

• IT Help Desk

Login Related 5

• SSO
• Login Requests - No Personal Email Addresses
• I Need My Password Reset
• Admin Password Reset
• How Do I Log Out?

Account Related 10

• How Do I Register for an Account?
• Account Information Incorrect
• Inactive Account
• Locked Account
• No Account | New Employee

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Basic Support 1

• I Need More Support Outside of End-User Support

Training Related 5

• Navigation
• OLT
• ILT/VILT
• How Do I Contact the Course Admin
• SF-182 Inquiries

Specific Training 8

• DOC webTA 4.2 Course
• 2019-2020 No Fear Act
• Active Shooter - Contractor
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion

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Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 3

• No Account | New Employee
• No Approved Account
• Follow-Up After Escalation to Admins