Client Information 5

• System Requirements
• Mobile Devices
• IT Help Desk
• Device Settings | Managed by Organization
• Proxy

Login Related 4

• SSO
• Non SSO
• Admin Login
• How Do I Log Out?

Account Related 14

• How Do I Register for an Account?
• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee

View all 14

Training Related 9

• LMS Navigation
• WBT
• ILT/VILT
• Playlists
• Certificates

View all 9

Specific Training 11

• Cyber Awareness Challenge (2026) CSAT
• DOC Customized Purchase Card Training Update FY2026
• No FEAR Act 2026-2027 Training
• PMI/PMP Vouchers and Membership
• Understanding AI: Capabilities, Risks, and Responsible Use Training

View all 11

Supervisor/Manager 3

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?
• Course Completion Report | Supervisor

Ticket Processing 5

• Account Related
• Course Related
• Follow-Up After Escalation | Send to User
• User Following Up on Closed Tickets | Escalation to Admins
• User Following Up on Closed Tickets

Archived SRs 8

• DOC webTA 4.2 Course
• 2019-2020 No Fear Act
• Active Shooter - Contractor
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion

View all 8