Support Category: User Account | No Account


Specialist Notes:


CLC account creation typically takes 4-8 weeks from the user's hire date.


IMPORTANT!

Always confirm the user’s Employee Type first.


For Contractors, please refer to the No Account | Contractor SR


Escalate if:

  • More than 8 weeks have passed since the user's hire date.
  • The user states they need urgent access to complete required training.

Always include the following details in your ticket (and the full training title, if applicable):

  •  Employment Type:
  • Start Date:
  • Supervisor's Name:
  • Supervisor's Email:


Note: If a user enters/updates their email address in GovTA, the 4-8 week account creation timeframe does not restart.


Standard Response:


Since you are a permanent employee, please note that a CLC account will be created for you automatically based on the data feed from GovTA. This process typically takes 4–8 weeks from your hire date. To ensure this process goes smoothly, please verify that your email address is correct in GovTA. Here are the steps to update your email address in GovTA:

1. Log in to GovTA: https://docgovta.commerce.gov/govta.
2. Select ‘Settings’ in the upper-right corner.
3. Verify your ‘Email Address’ is correct. If needed, update it and select ‘Save’.

Should you need further assistance, please reach out to your Timekeeper.