| Support Category: User Account | No Account |
| Specialist Notes: |
IMPORTANT! These issues/requests should be escalated to ncrubaugh@eskillz.com and dmills@eskillz.com per the Freshdesk Admin Escalation Email List spreadsheet. |
For contractors only, please gather the following information and include it in the ticket.
1. Hire Date:
2. Supervisor's Name:
3. Supervisor's Email Address:
| Standard Response: |
If you are a permanent employee, a CLC account will be created for you automatically based on the data feed from GovTA within approximately 4 weeks of your hire date. To ensure this process goes smoothly please verify that your email address is correct in GovTA. Here are the steps to update your email address in GovTA:
1. Login to your Login to GovTA: https://docgovta.commerce.gov/govta.
2. In the upper right-hand corner click on 'Settings'.
3. Towards the bottom of the screen you will see an 'Email Address' field, confirm that your email address is correct/or if it needs to be updated change your email address then click the 'Save' button.
If you need further assistance, please reach out to your Timekeeper.
Most contractors do not get a CLC account. Please reach out to your Supervisor to confirm if you are required to have an account. If you do require an account, please let me know and I'll be happy to create a ticket to escalate this to the administrators.
