Account Related
Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed t...
Mon, 16 Dec, 2024 at 2:48 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Note: Employees will need to update GovTA to correct any information...
Thu, 4 Sep, 2025 at 4:28 AM
Support Category: User Account | Inactive Account Specialist Notes: Please be sure to include the following information in the ticket: 1. Employ...
Mon, 16 Dec, 2024 at 2:51 AM
Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. The...
Mon, 16 Dec, 2024 at 2:52 AM
Support Category: User Account | No Account Specialist Notes: IMPORTANT! These issues/requests should be escalated to ncrubaugh@eskillz.com and ...
Mon, 16 Dec, 2024 at 2:54 AM
Support Category: User Account | No Account Specialist Notes: IMPORTANT! This applies to OS Contractors only. Please provide the below SR ...
Fri, 24 Jan, 2025 at 9:57 AM
Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights, we would be happy to escalate this to...
Mon, 16 Dec, 2024 at 2:55 AM
Support Category: LMS Navigation Specialist Notes: Standard Response: To change your time zone, please follow the steps below: 1. From your C...
Tue, 16 Sep, 2025 at 8:41 AM
Support Category: User Account | Inactive Account Specialist Notes: Please provide the Standard Response below for OS users with inactive admin accoun...
Mon, 12 Jan, 2026 at 6:21 AM
Support Category: Account Creation Inquiry Specialist Notes: Please provide the following verbiage for users who were once NOAA Contractors, who are n...
Wed, 18 Mar, 2026 at 8:25 PM
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