DOC OS tickets are forwarded to 2 different administrator groups based on the user’s request. Refer to the Admins Escalation Email List for the current escalation contacts.

• Data Feed Issue: Account issues, inactive accounts, information not updating, and issues that involve data feed, etc.
   
• Non-Data Feed Issue: Course-related issues, certificates, SF-182, external training, ILTs, and VILTs.
  
  

Once the ticket has been forwarded to the admins, provide the following response and set the ticket as closed.
 

Thank you for contacting DOC (OS) CLC End-User Support and allowing us to assist you!

Kindly note that we have forwarded your request for assistance to the DOC (OS) CLC Administrators for assistance/processing. All future communications regarding this matter will come directly from the administrators. Kindly be sure to monitor your email for further updates. 

Should you need assistance with any other issue or inquiry, don't hesitate to reach out to us. We are more than happy to assist. Have an excellent day!

Sincerely,