Going forward, tickets will need to be forwarded to learningdevelopment@doc.gov should the user’s issue fall under a Non-Data Feed Issue (course related issues, certificates, SF-182, external training, ILTs, and VILTs).

Should a user need assistance with a Data Feed Issue (account issues, i.e. inactive accounts, information not updating, and issues that involve data feed, etc.) please forward to dmills@eskillz.com and ncrubaugh@eskillz.com. 

Once the ticket has been forwarded to the admins, provide the following response and set the ticket as closed.

Thank you for contacting us regarding your recent inquiry.

Your request has been forwarded to the appropriate DOC OS CLC Administrator for further review and action. You will receive further communication from the DOC OS Administrators concerning this matter in your DOC email.

Please do not hesitate to contact us should you need assistance with any other issue, inquiry, or request. We’ll be more than happy to help!

Thank you,