Please provide the Standard Response below for OS users with inactive admin accounts, as these are not to be escalated.

Thank you for waiting.

Kindly note that I have located your account within the CLC, but, unfortunately, it is currently inactive. Since you have an admin account, the DOC OS Administrators have advised that you reach out to OS Support for further assistance.

OS IT Help Desk Phone Number: 202-482-5010

OS IT Help Desk Email Address: ITSD@doc.gov